Please note that some orders are partially fulfilled by us and partially by the manufacturers directly. Please use the above address for all shipments and correspondence. We are not responsible for packages sent to an incorrect location. Note: Search engines like Google and Bing may not reflect our current address above. But most of the products are shipped by us and may be returned to us at Return the shipment to where it came from. Some products on this website are "drop shipped" and must be returned to the manufacturer directly. We are not responsible for return shipments lost by the carrier. Make sure you get a tracking number for your return shipment. Step 2: Return products to the address they were shipped from. Receiving a box of parts without knowing which order it comes from is not acceptable. We need to know how to look up your original order and properly process the return. Step 1: Please include your customer name, order number, or a copy of your sales receipt with your return shipment. We want you to be able to buy with confidence, so we accept returns for any reason according to this policy. If you are unsure, contact us for clarification. Some products that require customization or special orders are not available for immediate shipping - i.e. The fee is based on a case by case basis. We may charge a fee if the shipment has to be hand delivered to the commercial shipper. If you have an emergency and need parts delivered by express service, but have missed the cut off time, contact us and we will try to accommodate you. Some exceptions may be made but they are at the sole discretion of Tree House Supplies, Inc. Express orders received after that time will be sent out the following day. Please email us if you have any questions prior to ordering.Įxpress orders must be received by 2pm EST to be guaranteed to ship that day. So for example: Our 24x36 window's actual weight is 20 lbs, however, FedEx will rate the package at 57 lbs. You can click here to see how they calculate the shipment. We use Fedex to deliver all of our worldwide shipments.įedEx charges by DIM weight not actual window weight. We will not ship to freight forwarding companies. If we receive a bill for duties and taxes unpaid by you the customer, we will invoice you for those fees and you are obligated to pay. If this happens we will deduct the cost of the return shipment from your refund amount. If you refuse to pay the duties and taxes, the shipping company will deny delivery of your order and return it to TreeHouse Supplies, Inc. If you have questions about Duties and Taxes, you should contact the appropriate government office in your receiving country and determine the amount you will be required to pay. is not able to estimate the amount prior to shipping the order. Since the amount varies depending on the country, TreeHouse Supplies, Inc. These Duties and Taxes are the sole responsibility of the recipient. International orders may be subject to Duties and Taxes by the receiving country. Please contact us for details, verification, or shipping estimates. These items generally must be picked up or sent by freight carrier. *Zipline cable orders over 150 lbs, live edge siding, and some other oversized items are excluded from free shipping. Pickups in Exton, PA, are also available by appointment (for most items in our store). Swing Seats - Round, Tire and Belt Type.Deluxe Treehouse Bridge Kits 32' to 60'.Standard Treehouse Bridge Kits 6' to 30'.1 Tree and 2 Posts Treehouse Hardware Kits.Treehouse Builders - Custom Construction Team.
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